Complaints

Complaints

With purchases at Mystyleco, you can be sure that you will receive a 100% original product that has all the company logos. Each product is covered by a 2-year warranty. This warranty applies to the entire range of stores, including discounted goods.

Do you need to complain about the goods? It is not hard! In a few steps, we'll show you how to do it quickly and efficiently.

We would like to take into account all complaints, unfortunately in some cases this is not possible. It is necessary that the goods show real defects caused by the fault of the manufacturer. Therefore, evaluate the condition of the goods and make sure that the resulting defects do not result from improper use or maintenance.

Please note that the complaint does not cover the following reasons:

  • 1. natural wear and tear of the goods
  • 2. mechanical damage
  • 3. wear caused by the selection of unsuitable footwear
  • 4. separate repairs
  • 5. use of footwear in conditions unsuitable for its purposes
  • 6. non-compliance with the manufacturer's washing instructions
  • 7. non-compliance with the manufacturer's instructions for ironing temperature
  • 8. improper storage or improper maintenance
  • 9. external factors - eg deformation and detachment of the sole after drying the shoes for radiators
  • 10. mechanical washing of footwear
  • 11. differences in the color / structure of the skin, resulting from their natural properties
  • 12. dyeing socks in shoes with natural dyed leather lining

If you are sure that the product meets the conditions for a complaint, download the complaint form for clothing or footwear, fill it in and put it in the carton together with the claimed goods.

How to claim the goods?

1. Download the relevant complaint form and fill it out

V In the case of a clothing claim form here.

V In case of a complaint about shoes, handbags or accessories form here.

2. Pack the claimed goods, add the completed complaint form and send it to the address:
Return address:
Superdry, Roztylská 2321/19, 148 00, Prague 4-Chodov, Prague

Infoline
+420 272 650 164 nebo +420 731 472 200
E-mail: contact@mystyleco.cz 
We will be happy to answer your questions
from Monday to Friday: 09:00 to 17:00

3. The complaint will be settled within 30 days of receiving the shipment. The seller informs the buyer about the receipt of the goods for the complaint and the deadline for resolving by e-mail.

Complaint assessment

If your complaint acquires the status of "recognized", we offer you: exchange of goods, repair or refund.

If your complaint acquires the status of "partially recognized", we offer you a discount on the product.

In the event that we consider your complaint to be unfounded or we cannot meet your expectations, the complaint will acquire the status "unrecognized" and on this basis we will return the goods to you.